Privacy policy
At Naluva Property Manager, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website, use our services, or interact with us.
1. Who is responsible for processing your data?
Data Controller:
Naluva Property Manager
Email: hola@naluvaproperties.com
2. What personal data do we collect?
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Information about your rental property
- Booking, payment, or service request details
- IP address and browsing data (cookies, approximate location, device type, etc.)
3. Why do we process your data?
We use your information to:
- Deliver our property management services
- Respond to inquiries, requests, or bookings
- Send marketing communications, if you’ve given your consent
- Improve the website experience and functionality
- Comply with legal and contractual obligations
4. What is the legal basis for processing your data?
In accordance with the GDPR, we process your personal data based on one or more of the following grounds:
- Your explicit consentsuch as when you fill out a form or accept cookies
- Contract performance, when you request our services
- Naluva’s legitimate interests , like responding to questions or improving the site
- Legal obligations, such as invoicing or tax reporting
5. How long do we keep your data?
We retain your data only as long as needed for the purposes it was collected and to meet our legal obligations:
- Client data for 5 years
- Contact forms: up to 12 months from last interaction
- Cookies: depending on the type, from 1 to 26 months
6. Who do we share your data with?
We may share your information with:
- Third-party service providers (web hosting, email marketing, payment processors, analytics tools, etc.)
- Vacation rental platforms (like Airbnb, when applicable)
- Public authorities, if legally required
All providers are bound by confidentiality agreements and comply with GDPR where applicable.
7. International data transfers
Some of our providers may be located outside the European Economic Area (EEA). In those cases, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
8. What are your GDPR rights?
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict how your data is processed
- Object to processing based on legitimate interests
- Withdraw your consent at any time
- Transfer your data to another service provider
- File a complaint with a data protection authority (for example, in Spain: www.aepd.es)
To exercise any of these rights, please contact us at: hola@naluvaproperties.com
9. Cookies and similar technologies
We use cookies to:
- Remember your preferences
- Measure website traffic and user behavior
- Deliver relevant advertising (if applicable)
You can accept or reject cookies when you enter the site, and manage them through your browser settings at any time.
10. Changes to this Policy
We reserve the right to update this policy. Any changes will be posted on this page with the revised date. We encourage you to review it periodically.
Last updated: June 22, 2025
